Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at Health and Safety Warehouse. We value our customers and aim to provide a hassle-free shopping experience. This Refund and Returns Policy applies to purchases made on our website [www.healthandsafetywarehouse.co.nz].

Returns

We understand that occasionally you may need to return a product. If you are not entirely satisfied with your purchase, we’re here to help.

  • Non-Returnable Items: Due to the nature of our products, certain items are not eligible for return unless defective. These include perishable goods, personal care items, and items specified as non-returnable.

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at office@healthandsafetywarehouse.co.nz with details of the product and the defect. We will assess the issue and arrange for a replacement or refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Exchanges: If your item is defective or damaged, we will exchange it for a new product. Please contact us at office@healthandsafetywarehouse.co.nz for further instructions.

  • Refunds: If approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Consumer Guarantees Act

The Consumer Guarantees Act sets out minimum standards for goods sold by Health and Safety Warehouse. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace, or refund you for the product.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us by email at office@healthandsafetywarehouse.co.nz